I think it would be useful to be able to create / add touchpoints from mail clients / systems (eg Microsoft Outlook, Gmail, etc) allowing us to 'tag' email conversations and have them recorded against totango objects
This would be similar to SalesForce - eg
I know that we can 'BCC' emails in to Totango, but I think this would be easier?
Just a thought as we migrate from Salesforce to Totango for our CS Activities....
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