There are times when you need to understand who reports to who in a company and simply adding contacts to the "Contact" list doesn't give you the details you need when you're looking at an account or taking over an account for the first time.
Hence, it would be good to be able to add a field to the contact form, where you can tag the persons manager in Totango. That way just say the person left; at least have a contact now, or even the persons gone on holiday or long term sick, and you urgently need a response you can escalate the request to a manager.
Its just a relational field, it would be easy to add.
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