We want the ability to edit collection items right in Totango.
Use case: a collection would be the best way for us to do a whitespace analysis. For each product that existing customer doesn't own, we need to record key attributes: existing solution that they use, contract end-date if any, satisfaction with their own solution... This is very important for us to be able to identify opportunities.
However, right now we don't have a good way of collection this information into Totango: we cannot record it at the product level because a product not owned cannot have attributes, it's just not there. We could create a high number of attributes on the account, but the natural format of the data is really a table. And with account attributes we have no way of displaying it conveniently on the account page (we cannot create a new widget for this data for instance)
With collection segmentation coming up, having a collection for this would be powerful because we could segment and start successplays based on this information.
Unfortunately, we have no way to record this information in Totango. The solution would be to make collection items editable in Totango
Please sign in to leave a comment.