The inability to comment on touchpoints often forces us to bring the conversation out of Totango and back to Slack, resulting in information split between the 2. We have multiple roles per account, and sometimes other account roles have something to add or comment about a touchpoint that was logged by someone else on the account. There is no good way to do this directly in Totango yet.
Emojis would also be a great way to celebrate good touchpoints, or just to acknowledge something. Often we have good news conveyed in touchpoints and it's pretty frustrating that we have no way to interact with it directly in Totango.
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