Track Feature Requests

Monica Trivedi

Hello, 

Is there a capability to track customer feature requests?

What do other customers do to track feature requests? Are you importing the data from a 3rd party tool into Totango or managing this separately?

 

Thank you,

Monica

2

Comments

2 comments

Date Votes
  • Comment author
    Rachel

    I'm using a multi select attribute for this currently, would love to know if there is a better solution

    0
  • Comment author
    Kristin Lisson Keeper of positive, active, and healthy conversations. Community moderator Totango Chef

    Hi Rachel, Totango uses a scheduled import of a data file to create new touchpoints whenever there is a new request added in our third-party request management tool (Aha). That way, we can see them on the timeline as they appear, as well as filter by Touchpoint Type or Flow to see all requests for a particular account or within a Touchpoint segment. 

    0

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