Undo task completion

Comments

5 comments

  • Ruthy Lichtenstein

    **On the old UI there used to be a trash icon next to all completed tasks, to delete them- this disappeared with the new view.

     

    We could definitely use the ability to edit a completed task as well... so even if not to revert it, at least we can add a comment maybe? 

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  • Ashwini Sukhdeve

    Hi Thomas, I understand what you mean and this seems a reasonable expectation. We will have to find a way to do so. We currently have emails going out informing assignors once the task is completed. So, we will have to either send the emails after sometime or send another email that the task was marked incomplete. 

    Ruthy, we do have it in the new UI. You should be able to find it under the menu icon/kebab icon at the right edge of the task. 

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  • Matt Clancy

    +1 We are creating success plays that are customer facing.  Need a way to undo an accidental click of the checkbox.

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  • Alex Rifman

    This request needs to be evaluated. Our team needs a mechanism to "undo" an accidental task closure even if it automatically emails a status update. Please prioritize this feature accordingly.

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  • Nate Richardson

    Hi everyone,

    Thanks for the feedback and input. This request is more complex than it appears on the surface because task completion date influences "last touch." That attribute is commonly used in health scoring and for triggering Campaigns and SuccessPlays. So the potential for the action of reopening a task to have system-wide unforeseen effects is high. 

    Regardless, I will work with the team to evaluate it and report back here with an update once I have one. 

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