Better Task Tracking OR Task Notes

Latimer Luis

• January 21, 2020 00:49

Given there's currently no way for someone to acknowlege that they have seen a task, we're hoping that we'd one day be able to track progress for each task. Some of our tasks actually take a couple of hours or days to complete. We believe touchpoints should only be reserved for external comms, so adding touchpoints to show task progress isn't a great option for us because it doesn't support the best practices we're trying to convey. 

We were hoping that either a notes field could be added (one that didn't tie back to a touchpoint) or some sort of % complete field. I believe this would be helpful for those who are executing the task, not just for the person who assigned it. 

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  Brittany Reichwald

  • January 21, 2020 16:44

  This would also be beneficial for our team. For example, if we have a 'complete onboarding call', this could sometimes turn into several calls and it would be great to be able to track and report on this with a % complete. 

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  Thomas Favre-Bulle

  • January 21, 2020 17:09

  Agreed. This and the inability to break down a task into sub-tasks is what will keep some of our task tracking into Asana.

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  Vijay

  • January 22, 2020 07:25

  Yes we plan to add task progress in the near future. We are also working on being able to add Internal Notes that are not touchpoints or won't count as a touch. Both of these should help address this request. 

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  Ruthy Lichtenstein

  • January 24, 2020 10:23
  • Edited

  This would be amazing.

  
  Tasks with duration would also allow us to follow up on the amount of time it takes to handle specific tasks (like bugs, or setup) and identify room for improvement.

   

  I currently track it on a very basic level- with comments like this sample:

  

  But having duration / completion percentage would allow us to run reports and analyze, not just track the individual tasks :)

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  Vijay

  • February 03, 2020 21:36

  I am happy to announce that as part of the Jasper Release we introduced Internal Notes that allow you to capture account related discussions that are not counted as a customer touch.

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