Ability to Specify Default SFDC Field for Touchpoints

Ashley Butler

• November 19, 2019 16:20

Currently, when touchpoints are logged to Salesforce, details are logged within the Subject Line field. It would be nice to be able to specify a default for Touchpoints to log into the Description field instead. 

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• Official comment

  

  Amit Bluman

  • February 03, 2020 13:26

  Hi,

  We are working on replacing the task and touchpoint sync to Salesforce to work with our next generation Customer Data Hub.
  It will let you configure every touchpoint (and task) information attribute to be mapped to the desired activity object field in Salesforce.

  In the meanwhile, you can use the clean display option for touchpoints and tasks by adding a delimiter to the touchpoint. read more about it here: https://support.totango.com/hc/en-us/articles/115002802763-Clean-Display-of-Totango-Touchpoints-and-Tasks-in-Salesforce

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  Brittany Reichwald

  • November 19, 2019 16:25

  This is something that would be valuable for us too! 

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