Reassign and delete disabled SuccessFlows

Raymond XIE

• November 18, 2019 16:02

We have 5 SuccessFlows that were defined some time ago without careful planning.  Now they have ~18000 activities attached.  I want to reassign these activities to Totango System SuccessFlows and then delete the 5 SuccessFlows.   I was able to disable them but it is not very helpful as these obsolete SFs still showed up in some configuration options, for example, "Select SuccessFlows" for the Status panel on the account main page, plus I want to replace them with System SuccessFlows.  I suspect other customers may have the same request.  

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  Alex Manich

  • November 18, 2019 16:34

  This is a great one. We also weren't super careful with our SuccessFlow Design and have hit our limit!

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  Vishwajeet Naik (Group)

  • February 24, 2021 03:56

  Hi Product Team,

  Would you be looking into this? We have the same challenge and the inability to delete a disabled SuccessFlow is not helping at all.

  Impact Areas:

  1. They appear in filters when created segments using “Touchpoint SuccessFlows” and “Last Successflow”
  2. They appear under Segment “Timeline” and Segment “Work” (Screenshot attached)
  3. They appear under “SuccessBlocs>>>Scoracard>>>Metric’

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