Ability for admin users to delete tasks

Kylee Graff

• October 21, 2019 14:31

A CSM accidentally completes a tasks in error.  Out of habit, they don't hit undo immediately.  They can recreate a new one but the completed one stays on the account's timeline.  We'd like to be able to delete them just like touchpoints can be deleted.   According to this article https://support.totango.com/hc/en-us/articles/204012969-My-Portfolio-Overview that's not possible.  Please update to allow at minimum the global admins to do this. 

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  Ashwini Sukhdeve

  • October 21, 2019 18:00

  Hi Kylee, any user should be able to delete tasks from their Agenda/Work tab in their My Portfolio, unless the permissions are set differently. You should be able to find the delete option on the right side end of every task. 

  I am sorry that we have an article that's not updated. I will make sure we add the latest information to this article. 

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