Ability to search account names with special characters

Comments

8 comments

  • Official comment
    Guy Nirpaz

    I've switched this request to a service support ticket. It will be addressed thru the support channel and will be fixed soon

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  • Shelby Czarnota

    Guy and Vijay, Any update on this one?  continue to come up with our end users when trying to search any account name in global search that has a special character.   Several attempts at support ticket resolution on this gets bumped back to enhancement. Please advise.  

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  • Ruthy Lichtenstein

    That would be HUGE!! A few people on our team struggle a lot with it and can barely use the system for a bunch of their clients...

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  • Sean Maguire

    Bumping this one back up given some recent exchanges with our users. Special characters in global search present a challenge to our teams when looking for accounts. To elaborate:

    Totango recognizes special characters just fine. However, it sees the O with an accent or N with a tilde, for example, as unique and distinct from a regular letter O or N. The search just fails to locate the account since it's not a perfect 1-to-1 match.

    Ideally, if the user searches for "corazon" or for "facil," then Totango would also be able to return "corazón" or "fácil" within the result set.

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  • Shelby Czarnota

    Hi Guy,  We had submitted a support ticket on this in Novermber 2019.    We were told this was a product enhancement, the support ticket was closed.  Is there an ETA on when this will be addressed through standard defect / bug fixing processes?   Do we need to re-open the support ticket?

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  • Sean Maguire

    Is there any progress on this issue, update, or ETA which can be shared? Last post was over 8 months ago and best I can tell the Global Search is currently unchanged in its handling of special characters

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  • Vijay

    Hey Sean thanks for the reminder. Let me look into the ticket and see what it will take to get this done.

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  • Sean Maguire

    Bumping this 2 year old request again. Any movement or updates here?

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