Looking for anyone who has implemented Success Plays to capture the steps of a software upgrade. Our software is all on premise at this time and an upgrade is really a mini project for us with several steps/milestones. We do use MS Project for scheduling the actual resources to do the upgrade. However, we are looking to use Totango success plays to automate some of the tasks that are needed within the upgrade to assist our technical account managers with managing the upgrades. If anyone has implemented something similar, I would welcome any advice or best practices.
Please sign in to leave a comment.