Using Success Plays for Upgrades


1 comment

  • Amit Bluman

    Hi Lisa,
    From my experience, it is better to create a SuccessBLOC for software upgrades as it will enable you to create a single flow end to end including automating the software upgrades using SuccessPlays and Campaigns and analyze it using scorecards, segments, and reports.

    Totango product team is now working to create the best experience for this specific use case which will include new capabilities like dynamically assign the most suitable person for the task, managing people's availability to make sure they have time to perform the software upgrade tasks as well as other tasks, and smoothly connecting SuccessPlays and Campaign to engage and take software upgrade actions.

    These new capabilities will be GA in the next few weeks.

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