I am currently a Gainsight admin which is quite a behemoth to administer and troubleshoot. Casually looking at other CS tools to see what the administrative experience is like, before taking any further action.
I have a few questions:
What is the backend automation feature in Totango that is akin to Gainsight Rules - Success Plays?
What is the logging situation like? i.e. when automation events run, are there log files you can view to determine what happened/what records were updated (regardless of Success or Failure)? If so, for how long are those log files accessible?
Does Totango have a change management/tracking mechanism so you can trace back to see who changed what?
I may have other questions as I go along...starting here though.
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