We need the ability to export the actual account name (vs just Account ID) so that we may coordinate additional activities based on campaign results and analyze results from Totango and other integrations and departments.
It would be ideal if we could customize the headers based on account data per export request, but at a minimum, the ability to export the actual account name (in addition to the account ID) when reviewing the results of an email campaign sent is requested.
Use Case: An email regarding a user event is sent out. Clients may have opened but not followed through on registration. I'd like to compare the results of the campaign (those opened/engaged) to a report from the registration system. I can then take the cumulative report and request CSMs do a call campaign to gather more registrations. As of today, it's a time consuming manual process to do this but the account name would allow me to do this much faster.
Additional use cases available if needed.
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