Allow Update to Totango User Email Address Value

Sean Maguire

• August 16, 2019 15:58

Employees sometimes need to change their email, the most common example is when a maiden name changes upon marriage and the recently married person changes their last name officially with the company. This leads consequently to an equal change in their email address. Same user. Same person. Same ownership of tasks, accounts, and responsibilities, but different email address. We need the option to update a Totango User email value without fully deleting their profile, creating a brand new one, then trying to recreate all of their assignemnts and historical task and touchpoint activities.

4

• Official comment

  

  Product Team

  • December 29, 2021 12:28

  Hi,

  This is developed and now in Beta and will be released soon.

  Please contact your Totango CSM to get more details on the release date

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  Product Team

  • August 30, 2019 00:21

  @sean currently as you described if you will do that you will miss the updates for the user old tracking.This will be addressed but there is no concrete timeline.

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  Amanda Hartman

  • December 04, 2019 21:29

  We are running into this issue as well. Any update on when we will be able to change email address?

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  Thomas Favre-Bulle

  • December 17, 2021 16:41

  Is there any update?

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