Can I log emails I send to my customers to Totango?

Christine Knific

• August 01, 2019 16:51

I'd like to log the emails I send to my customers as touchpoints in their Totango timeline. How do I do that? 

0

• Official comment

  

  Christine Knific

  • August 01, 2019 19:16
  • Edited

  Yes! You can use Email-to-Touchpoint in order to connect your emails to contacts in Totango. Our Knowledge Base article has more information on the details of that feature. 

  Please note that the recipient customer's email address must belong to a user tracked in Totango at least once, and the contact must belong to a single account. 

   

  Comment actions Permalink
• 

  Kevin O'Came

  • August 05, 2019 14:29

  This was helpful Christine. Thank you.

  0

  Comment actions Permalink

Please sign in to leave a comment.