What is the "Quality Score" in my portfolio?
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What does the number mean and how is it calculated?
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The "Quality Score" is a representation of a simple calculation based on the health of your accounts.
An account with poor health will get a score of 40.
An account with Average health will get a score of 60.
An account with Good health will get a score of 100.
The calculation of the quality score is:
(40 x # of poor accounts + 60 x # of average + 100 x # of good) / # of accounts.
Based on the above and for the sake of the example, let's say that we have three accounts, with three different health ranks. The calculation will be:
(40 x 1 poor health account + 60 x 1 average health account + 100 x 1 good health account) / 3 accounts
(40+60+100)/3=67
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Who needs a quality score and what is it good for, right? We've designed it to allow customers to compare the quality of customer portfolios. It is a weighted average of the customer health score
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