What SuccessBLOCs should I have?

Answered

Product Team

• June 25, 2019 22:04

I know you can build a SuccessBLOC for just about anything, but where should I start? Is there a methodology I should be following?

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• Official comment

  

  Christine Knific

  • August 02, 2019 00:19

  That's a really good question. SuccessBLOCS are meant to be extremely flexible so that they fit your company's objective and business model, so it's hard to say that there are specific SuccessBLOCS every team should use. That said, we do have recommendations for where to start. 

  Is there one or two areas your team has been thinking about starting with? 

  It's best to start by defining the specific outcomes or initiatives your organization is driving towards, and then defining the buckets those outcomes fall into. Once you do, you can define goals that will help you reach those outcomes, and the metrics that will measure your achievement of those goals. 

  We recommend picking one SuccessBLOC to start, and for a lot of companies an easy one to start with is Onboarding. Here's an example of how you might start:

  SuccessBLOC: Onboarding
  Outcome / Initiative: Provide a consistent, scalable onboarding experience for all customers.

  Goal 1: Meet implementation deadlines
  Metrics: Number of accounts in onboarding stage, average # of days in onboarding
  
  Goal 2: Deliver an excellent onboarding experience
  Metrics: # new support tickets in onboarding, NPS in customers 45 days post onboarding

  You can read more about SuccessBLOCS in our Knowledge Base. 

   

   

   

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