Whisk away incomplete tasks
Christopher Garcia
- Edited
How can I close out tasks in bulk? I have a list of tasks that my team completed but did not record in Totango. I would like to clear these overdue tasks from my team's agendas.
Ingredients:
- 1 CSV export with Task ID, Account ID, and Status values per task
- 1 local file integration job for Tasks Inbound
Preparation:
- Within the SuccessBLOC that contains the tasks, click on the SuccessPlay tab. Then click "Export SuccessPlays" to get a CSV of all tasks, open and completed.
- Open the CSV within a spreadsheet editor. Filter the data to include only open tasks you want to mark as complete, retaining the columns: Task ID, Account ID, and Status. Change the status for these tasks to "Closed." Copy the contents into a new CSV and save.
- Create a new local file integration job using the Tasks Inbound option.
- Load your saved CSV to the job, validate mapping, and preview your data.
- Click Save and Upload.
- When the job is finished, return to your SuccessPlays tab and validate the new statuses for the selected tasks.
Cook's note:
If you prefer not to go SuccessBLOC by SuccessBLOC, you can instead start with a "Tasks Outbound" integration job to export all your tasks across BLOCs; however, only tasks that have been updated in the last 30 days (max) are available to export in this manner.
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