Convert old Totango email campaigns to the new email campaign designer in one click

Transition campaigns created using the legacy designer easily in one click to the brand new designer so you can take advantage of all the benefits of the new Designer.

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Any user can save existing segments in Personal Folder

Any user can make changes to existing segments and save a copy in their Personal Folder.

Updated Campaign confirmation on reactivation

When you reactivate campaigns, you will see the right confirmation count of targeted users.

Wrap text setting in Segment included in default segment layout setting

Stop adjusting your view every time you login in. While saving the segment view configuration the wrap text setting can also be saved in the default segment configuration. 

Update Campaign and SuccessPlay Status From the Customer Experience Canvas

Easily activate or deactivate Campaigns & SuccessPlays right on the front of cards on the Customer Experience Canvas.

This enhancement makes it quick and simple to manage your customer journeys in one place. Don't forget, you can use the filters in the Customer Experience Canvas to easily spot gaps and to see what is active or inactive at a glance.

Customer Data Hub: Improved flow after connection

Customers are automatically redirected to create an integration job once their data connection is completed successfully.

You Asked. We Listened and Delivered!

Preview Accounts in the Agenda page

You can now preview accounts in the Agenda tab of My Portfolio, similar to the Notifications tab. What you need where you need it, without a lot of extra clicking around.

Make touchpoint reasons mandatory

Get more granular data by making the touchpoint reason field required to file a touchpoint.

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Bug Fixes and Improvements

• [Bug Fix] In touchpoints, there was an issue where a link or an attachment that was added to a Touchpoint could not be opened by the touchpoint email recipient. This issue is now fixed.
  
• [Bug Fix] In Scorecards, there was an issue where a percentage KPI was not showing accurate data if it was based on a collection segment. This issue is now fixed.