Get trained and enabled on Totango

Who can use this feature?

Refer to user licenses for limitations
Available on all plans

Totango offers several educational resources to use Totango and get in touch with our teams.

Looking for a live demo? Request a demo with our sales team, or browse our library for on-demand and daily demo schedules.

Product how-tos and feedback

Find quick answers and share your ideas.

Product wishlist: Share feedback on Totango products, hear from other users, and vote on the ideas you like best.
Contact support: Contact support from within the Totango application (?) or from our Help Center. Learn more about submitting a support request.
Community: Collaborate with other Totango users around the globe
Video Tutorials: Search for and view videos from within the Totango application (?) or from the Creator Campus videos page. When search from within the app, videos are context sensitive to the Totango page you're currently viewing.

Self-paced training

Access self-paced courses and videos anytime at Creator Campus. Courses are 30 minutes or less and cover everything from Totango usage to SuccessBLOC setup to data configuration.

Earn badges after course completions. Complete all courses within applicable paths to be eligible for certification.

Recommended learning paths

New Totango User: For anyone new to Totango who manages accounts (such as a CSM) or who manages a team (such as a Director). Duration is 1.5 hours. Includes 4 courses and 1 summative exam to become a "Totango Certified Success Manager."
New Totango Admin: For anyone new to Totango with access to portions of Global Settings (such as Team Admin) or who manages journey programs. Duration is 3 hours. Includes 8 courses and 1 summative exam to become a "Totango Certified Administrator."
New SuccessBLOC Creator: A sub-set of the Admin learning path for anyone new to Totango who manages customer journey programs using SuccessBLOCs (such as CS Operations). Duration is 1.5 hours. Includes 4 courses (no certification).
New Data Admin: For anyone who manages hierarchies, attributes, integrations, usage, and other data considerations within Totango. Duration is 1.5 hours. Includes 3 courses (no certification).

Check out our Totango glossary while you're there!

Live webinars

Scheduled events allow you to interact with Totango experts.

Visit Creator Campus for all webinar schedules.

Recommended for new users

A Day in the Life: Learn about a "Day in the Life" of a CSM navigating throughout Totango, managing your portfolio, and interacting with your customers' account profile pages.

Recommended for admins

Live open office hours: Do you have questions on your next steps to take after Totango onboarding? Join us for an open discussion where you can listen, learn, and ask our experts whatever is on your mind.
Unlocking Your Potential with SuccessBlocs: Discover what SuccessBlocs are, uncover key features, and harness the power of the Journey Marketplace to get you started.
For the Health of It: Make your health score actionable. Leave this session ready to take action, direct processes, and implement your improvement plan.
Take Flight with Digital Onboarding: Digitally Onboard high volumes of customers quickly and efficiently.

Recommended for data admins

Ask Me Anything (AMA) about Data: From integrating your data sources to configuring your queries correctly, this session helps you get your data up and running quickly.
Let's Talk Usage: Learn about Totango’s usage concepts including how usage is handled, types of usage, and best practices.
Let's Integrate Usage: Dive into the different methods to integrate usage, data structure requirements, and use cases for various methods.

FAQs

Question: What is a Creator Campus badge?

Answer: Badges are micro-certifications! Badges are issued after certain course completions in Creator Campus. Badges are shareable and don’t expire.

Question: What is a Creator Campus certification?

Answer: Certifications are comprehensive, career-building achievements. Totango’s certification strategy aligns to Totango personas. For example, a “Totango Certified Success Manager” is someone who has completed all content for the related learning path (New Totango User), including a summative exam. Certifications are shareable and require recertification annually.

Question: Do we offer a test-out option for certifications?

Answer: A test-out option may be available for certain certifications. Test-out options allow participants to skip the prerequisite coursework and jump right to the exam. Please contact campus@totango.com to inquire.

Question: Where can I view my Creator Campus credentials (badges and certifications)?

Answer: You'll receive an email after earning a credential. You can also visit https://achievements.totango.com to locate your credential library by email address.

Question: I'm a team lead. Where can I view Campus progress for all my team members?

Answer: If you're a Totango Certified Administrator, you may be eligible for advanced Campus dashboard access to help drive your team's training efforts. Please contact campus@totango.com to inquire.

Question: I completed my Campus coursework under a different Totango account and/or email address. How can I change my information?

Answer: Please log out of Creator Campus and Totango. Log back into Totango under the account/email address that you want to use. From the ? menu in Totango, click to open Creator Campus, which will automatically create a new, updated profile. Our team can then merge your new Campus profile with your old one (contact us).

Question: How do I update my name for my Creator Campus profile / credentials?

Answer: Please log out of Creator Campus and Totango. Log back into Totango under the account/email address that you want to use. From within Totango, click your name to update your profile. Once updated, click the ? menu in Totango to open Creator Campus, which will automatically update your Campus profile with the changes. Our team can then update any credentials if needed (contact us).