Education Resources

Greg Rhoades
  • Updated

Live Training Resources

New User Live Trainings

Day in the Life of a CSM

In this live training session, led by a customer success expert, we will cover everything you need to know to begin using Totango. 

 

SuccessBloc Overview

In this live training session, led by a customer success expert, we will cover everything you need to know to about SuccessBlocs: What are they, what are the key features, and how you can start using them from the Journey Marketplace.

 

Segments - Success Plays - Campaigns Overview

In this live training session, led by a customer success expert, we will cover everything you need to know to start building and using these workflow tools.

 

Global Admin Settings

In this live training session, led by a customer success expert, we will cover everything a global admin needs to know to get your instance setup and ready for use.

 

Live Open Office Hours - "I just went live now what?"

Did you just complete your Totango implementation? Congratulations!  Do you have questions on your next steps to take or just help recalling something you did/heard during your onboarding?  Then come join us for an open discussion where you can listen, learn, and ask our Customer Success Experts whatever is on your mind.

Ongoing Live Learnings

Live Data Configuration Session

Our solution architects are here to help. Join our live Ask Me Anything about data sessions to ask any data questions you have answered by one of our solution architects. Get your integration questions answered and your data up and running.  

Have questions on how to set-up and configure your Totango instance? Register for one of our weekly Product Office hours to get help from our product experts.

 

Self-Led Training Resources

Dig into our videos, articles or sign up for a live learning session with our CS and product experts to take advantage of everything Totango has to offer for your business.

Totango Help Center

Need help on something? Search through our detailed knowledge base to find the answers you are looking for.

 

Live Best Practice Sessions

Let's Rock Onboarding Best Practice Session

Join our expert-led jam session to implement a consistent, predictable, and efficient customer onboarding experience.

For the Health of it Best Practice Session

Make your health score actionable. Leave this session ready to take action, direct processes, and implement your improvement plan. 

Take Flight with Digital Onboarding Best Practice Session

Digitally Onboard high volumes of customers quickly and efficiently. Improve velocity and time to value in this expert-led session; your runway to mastering onboarding at scale.

Not your Mom's NPS Best Practice Session

Learn about our solution to improving your NPS experience and getting the most out of your VOC programs.

 

Product Demos

Totango Demo

See Totango in action with this on-demand demo.

Live Totango Demo

Join our live demo sessions happening every day to get a walkthrough of Totango.Additional Resources

Product Wishlist

Share ideas to improve the Totango products, vote on ideas you like, and hear from other users.

Community

Collaborate and learn with other Totango users around the globe!

 

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