Product Roadmap (short-term)

Released

These features can be enabled for early release by global admins within Settings > My Account.

Customer Journey Analyzer: Android mobile app | iOS mobile app
Campaigns: Set business hours for campaign emails
Presentation Builder: Create automated PowerPoint presentations for customers using their subscription, usage, service volume, and other Totango data
Canvas: Generate snapshots of your canvases and share them via email or link
Canvas: Label campaigns and SuccessPlays on the canvas, and then filter on those labels, making it possible to visualize multiple journeys in one BLOC.

These features are now available to all accounts and users in Totango.

DH: Exclude unused attributes
Field functions outbound: Ability to manipulate data fields for outbound jobs to fit the destination fields
SuccessBLOCs: Improve Marketplace search functionality
Canvas: Multi-select actions so you can build customer journeys faster
Tasks: Reassign open tasks when account ownership changes
Data Modeling: Mark any attribute, custom metric, or hierarchy rollup as "hidden"
AWS S3 connector: Additional and more secured authentication to AWS S3 connector using AWS roles
Touchpoints: It is now possible to count and display touchpoint replies as separate touchpoints or as one touchpoint.
Access Totango’s best practices and guides using our new learning panel with video tutorials.

Engage with your customers effectively Presentation Builder \| Campaigns \| Touchpoints Templates \| Customer Experience Canvas
Presentation Builder Create and share business outcomes with your customers at regular intervals, enabling CSMs to quickly generate a business review presentation
30 Days	60 Days	Up next
		Generate your presentation in Slides format
Best-in-class campaigns experience Easily create and manage campaigns with comprehensive reporting capabilities
30 Days	60 Days	Up next
		Campaign Flow
Touchpoint scripts Offer touchpoint users more control and consistency in their customer interactions
30 Days	60 Days	Up next
Enable your users to write a touchpoint based on touchpoint template with pre-selected categories and talking points.
Customer experience Build and report on powerful customer journeys using a familiar and modern user interface
30 Days	60 Days	Up next
Segment Progress View

Totango Journey Marketplace SuccessBLOCs
New SuccessBLOC Add new SuccessBLOCs and operationalize these best practices for successful outcomes
30 Days	60 Days	Up next
Grow Your Reference Program SuccessBLOC		Opportunity Management

Frictionless data access and administration Data Modeling and Administration \| Customer Data Hub
Data modeling and administration
30 Days	60 Days	Up next

Customer Data Hub
30 Days	60 Days	Up next
Hubspot integration enhancement	Bidirectional sync of opportunities from/to Salesforce

Identify and manage opportunities Easily identify, create, and manage the lifecycle of sales opportunities directly in Totango, while ensuring organization-wide visibility and collaboration
Opportunity support
30 Days	60 Days	Up next
	Create sales and renewal opportunities in Totango so that you can increase retention and accelerate growth. Create opportunity segments so that you can report on upsell and renewal activity. Bidirectional sync of opportunities from/to Salesforce