See our latest released features or what's in the oven.
Released
Public Beta
These features can be enabled for early release by global admins within Settings > My Account.
- Customer Journey Analyzer: Android mobile app | iOS mobile app
- Campaigns: Set business hours for campaign emails
- Presentation Builder: Create automated PowerPoint presentations for customers using their subscription, usage, service volume, and other Totango data
- Canvas: Generate snapshots of your canvases and share them via email or link
- Canvas: Label campaigns and SuccessPlays on the canvas, and then filter on those labels, making it possible to visualize multiple journeys in one BLOC.
General Availability
These features are now available to all accounts and users in Totango.
- DH: Exclude unused attributes
- Field functions outbound: Ability to manipulate data fields for outbound jobs to fit the destination fields
- SuccessBLOCs: Improve Marketplace search functionality
- Canvas: Multi-select actions so you can build customer journeys faster
- Tasks: Reassign open tasks when account ownership changes
- Data Modeling: Mark any attribute, custom metric, or hierarchy rollup as "hidden"
- AWS S3 connector: Additional and more secured authentication to AWS S3 connector using AWS roles
- Touchpoints: It is now possible to count and display touchpoint replies as separate touchpoints or as one touchpoint.
- Access Totango’s best practices and guides using our new learning panel with video tutorials.
What's in the oven
Engage with your customers effectivelyPresentation Builder | Campaigns | Touchpoints Templates | Customer Experience Canvas |
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Presentation BuilderCreate and share business outcomes with your customers at regular intervals, enabling CSMs to quickly generate a business review presentation |
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30 Days | 60 Days | Up next |
Generate your presentation in Slides format |
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Best-in-class campaigns experienceEasily create and manage campaigns with comprehensive reporting capabilities |
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30 Days | 60 Days | Up next |
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Campaign Flow |
Touchpoint scriptsOffer touchpoint users more control and consistency in their customer interactions |
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30 Days | 60 Days | Up next |
Enable your users to write a touchpoint based on touchpoint template with pre-selected categories and talking points. |
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Customer experienceBuild and report on powerful customer journeys using a familiar and modern user interface |
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30 Days | 60 Days | Up next |
Segment Progress View |
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Totango Journey Marketplace |
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New SuccessBLOCAdd new SuccessBLOCs and operationalize these best practices for successful outcomes |
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30 Days | 60 Days | Up next |
Grow Your Reference Program SuccessBLOC |
Opportunity Management |
Frictionless data access and administration |
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Data modeling and administration |
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30 Days | 60 Days | Up next |
Customer Data Hub |
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30 Days | 60 Days | Up next |
Hubspot integration enhancement |
Bidirectional sync of opportunities from/to Salesforce |
Identify and manage opportunitiesEasily identify, create, and manage the lifecycle of sales opportunities directly in Totango, while ensuring organization-wide visibility and collaboration |
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Opportunity support |
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30 Days | 60 Days | Up next |
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