FAQ - Upgrade Your Plan to Business Unlimited

What if I need more (accounts, integrations, etc) past the limit? 

If you need more accounts, seats, or campaigns beyond the package limits, an Upgrade Specialist can help customize a package tailored to your needs. To book a meeting with an Upgrade Specialist, click on the Schedule Meeting button or Contact Sales link on the Upgrade page. 

What onboarding/implementation support is available and what resources do I need, as I implement the solution?

Onboarding and implementation support are available for purchase to help you connect your data and activate your first SuccessBLOC.  An Upgrade Specialist can help answer any questions regarding the process and resources needed, and customize a package tailored to your needs.  To book a meeting with an Upgrade Specialist, click on the Schedule Meeting button or Contact Sales link on the Upgrade page.

What live help is available to me during the term?

The Business Unlimited package includes a Digital CSM to support you with best practices and training throughout the term of your contact  Additionally product support is available as part of any paid plan.

What are your T&Cs?

The standard Terms of Use can be found on our website at: https://www.totango.com/terms-of-use

Do I get a dedicated CSM?

The Business Unlimited package includes a Digital CSM to support you with best practices and training throughout the term of your contact. A designated CSM is available as part of the Enterprise Edition.  Please click on the Schedule Meeting or Contact Sales link to speak to an Upgrade Specialist  if you are interested in a plan tailored to your needs.

Does this auto renew? If so, is there an increase?

The Business Unlimited package is a 12 month annual plan (“Subscription Period“). This Agreement shall become effective on the Effective Date, and shall continue until expiration of the Subscription Period (the “Initial Term“). This Agreement shall automatically renew for successive Subscription Periods (each a “Renewal Term”) unless either party provides the other with at least thirty (30) days written notice prior to the end of the then-current Subscription Period of its intent not to renew. Subscription fees will automatically increase by 5 % per year after the initial Term. The Initial Term, together with any Renewal Terms, will be referred to collectively as the “Term“.

The Agreement is subject to Totango General Terms of Use (http://www.totango.com/terms-of-service-app)

How do I cancel?

The Business Unlimited package is a 12 month annual plan (“Subscription Period“). This Agreement shall become effective on the Effective Date, and shall continue until expiration of the Subscription Period (the “Initial Term“). The Agreement is subject to Totango General Terms of Use (http://www.totango.com/terms-of-service-app)