FAQ for Community Edition and Free Trial Users

I created an account. How do I get started?
Welcome to Totango! We recommend you take a look at a few short videos you can find here. 

What data integrations does Totango support? 
Totango’s Customer Data Hub includes native integrations with Salesforce, Zendesk, Zapier, as well as native integration with web apps to bring usage data from our customers’ apps. You can find more information about this topic in this article. 

What’s Totango’s pricing model?
See here for information on packages and pricing: https://www.totango.com/packages

How does Totango secure our internal data?
See here for information on securing sensitive data in Totango

Will you have your own servers to store and retain our data and how long?
Read here about available data retention policies in Totango.

How long does the onboarding take in Totango?
It takes 30 minutes or less to upload your customer list after which you can immediately start using Totango.

How do I remove the sample accounts from my Totango account?
Go to "All Customers" Segment (under Risk Tutorial), select the accounts you would like to delete and click on "Delete Accounts" in the menu that will appear on top of the list. Note that this action is irreversible, so make sure you select the right accounts to delete.

Is there a template I can use to upload customer data to Totango?
See here for a template you can download and either upload as is or remove it from the file and add your customer data instead. Make sure to set the “Account Type” column values to “Account” if you are uploading real data. 

How do I upload my customer list to Totango? 
In your account, click on the left menu -> Global Settings -> Data Management -> Customer Data Hub. For a quick upload, select the Data File option. See this video tutorial. 

What happens to my Free Trial account after the trial period is over?
If you don’t sign up for an Enterprise account before the 30 days of the trial are over, your account will be downgraded to a Community Edition - you will still have access to your Totango account.