SuccessPlays make it easy for you to be proactive. Totango gives you a playbook to help you improve your Customer Success outcomes. Part of the Getting Started course for Totango free 30-day trial or Totango's forever free Community edition.
To drive consistent and proactive customer engagement, you need to arm your team with effective plays and communication channels that are based on real-time data and actionable. SuccessPlays enables you to tap into the customer data you just loaded to automate actions by your team.
In this video, you will learn:
- How to leverage data to identify at-risk customers
- How to identify customers with upcoming renewals
- How to automatically trigger tasks for your CSMs
Video Length | 2:03
Level | Beginner
Prerequisites | Prepare My Data, Upload My Data, Intro to Segments