Domain White Labeling

UPDATE - Effective August 2022, any new customer to Totango, wishing to employ Domain White Labeling will be required to authenticate a requested domain using these steps. This requirement does not apply to customers who began their Totango subscriptions prior to August of 2022.

Overview

You can configure white labeling of emails that are sent by Totango. Our default configuration will transmit campaigns and external touchpoints from Totango directly to your users, however the “from” email address will be listed as campaigns@totango.co (not .com).

As a best practice, we recommend that you update this default configuration and white label your domain. This ensures your email is delivered to the Inbox of the recipient and  the receiver's mail system does not mark the email as SPAM.

To make these changes on your DNS you must have administrative privileges to your DNS configuration. If you do not, reach out to your Networking team or contact the person who owns the contract for your domain address within your organization.

Getting Started

If would you like to white label, just follow the steps under Global Settings>Customer Engagement>Domain Authentication

Enter the white label domain information in the settings screen and click “Save Changes”.  

After that, update your domain registrar with records and data that are presented to you by Totango. You must validate the update with your domain registrar via Totango by clicking “Validate”.  Once all updates are validated the white labeling is on.

Once your click Validate, Totango will check your DNS records for relevant values.

If your organization already uses SendGrid and the 's1' prefix is already taken you can check the "Use custom DKIM and provide a different prefix than 's1'. Use manual security is related to SendGrid settings. Check manual security if your DNS provider does not accept underscores in CNAME records. With manual security on Totango will generate 1MX and 2 TXT records to be added to the domain hosting settings.

If you want to use a custom subdomain check the custom subdomain box so the system can provide the right DNS records based on subdomain that is entered

Please note: Depending on your DNS provider, changes you make may take up to 24h to propagate through the Internet. Some AdBlock Plus browser add-on filter subscriptions might block some areas of the Campaign settings. Known filters are Fanboy's Social Blocking List.

FAQs

• What email delivery service (EDS) do you use?
  We use SendGrid.

• What if we already use SendGrid? 
  You may have an issue defining the white label. Please contact Totango Support and we can set a custom sub-domain.