Customer information is crucial to fully understand the customer state.
Collection feature lets you upload your transactional information to Totango and use it to understand the customer entire picture, analyze it, and take action based on the transactional information.
Data Retention Policies
Totango DNA-CX platform expands its data upload capability to support out-of-the-box entity retention policy. This will allow Totango operation engineers to define the data retention policy which best suite their company and technology.
SP Effectiveness Indicator
CS teams would like to be more effective and get results faster.
In order to achieve it and make SuccessPlays more effective, Totango admins must have accurate information about the effectiveness of SuccessPlays.
Using SP Effectiveness Score, Totango admins can understand the effectiveness of every SuccessPlays and take action to keep the effective SuccessPlays and to improve the less effective ones.
Virtual Collection - External Link
Totango added new capability to the Virtual Collection to let a user click on a virtual collection widget row to open a link to the origin system.
Role Based Access Control
Role based access control allows customers to control access to various functions in the application based on users roles on the account team and SuccessTeam. Customers can define account role permissions and also create custom SuccessTeam roles and assign to users with application level permissions.