A SuccessBLOC provides a modular framework to package and operationalize your company's best practices at different points of the customer journey.

What you can do with SuccessBLOCs

SuccessBLOCs may include the following features to drive and monitor outcomes.

• Scorecards: Define and track goals visually using one or more KPIs
• Canvas: Model your SuccessPlays and campaigns into tracks that represent your processes, including stage-based (linear) or situational (non-linear) phases
• Segments: View lists of accounts and users that you can display in different views
• Reports: Visualize trends over time, monitor fluctuations, and track changes
• Assets: Store best practice documentation, such as templates and other reference documents
• SuccessPlays: Operationalize internal workflows with automatic task creation, data updates, and more
• Campaigns: Stay engaged by automating customer communications
• In-app: Engage your users with Totango In-App’s interactive experiences, such as product tours, announcements, checklists, and surveys

What you need to know

• The SuccessBLOC Marketplace includes pre-built SuccessBLOCs for every phase of your customer journey (e.g., Onboarding, Adoption, Nurture, etc.)
• Each SuccessBLOC includes a list of account and user attributes that are referenced in the BLOC.
• SuccessBLOC configuration is an iterative process. Invite collaborators, publish to your team, and activate items as you go.
• Each team member with access to SuccessBLOCs can customize the menu and select a homepage to see after logging into Totango.