Setting Up a Totango Tab in Salesforce When Using a Custom Domain

In order to use Totango-tab when a custom-domain is used in Salesforce, you need to configure the Totango URL as one of the trusted IPs. Follow these 2 steps to configure it:

1. Go to set-up -> Security Controls -> Network Access

add new entity: 

Enter Totango IP: 52.204.40.143, Both as start and end address

Click "Save".

2. Go to Manage Apps - > Connected Apps -> TotangoApp

Click on "View OAuth Usage" to get to "Connected Apps OAuth Usage", find "Totango Gateway" entry and install it.

In order to verify a successful installation, go to the"Connected Apps OAuth Usage" page, and verify that the "Totango Gateway" is installed and unblock (it should look like the image below)

The setting should apply after a couple of minutes and the tab should be loaded successfully,

If you encounter further issues please contact support@totango.com