Zoe enables you to understand your customer data, so you can make informed and better decisions

Zoe for ServiceNow will :

Connect to all your data sources and systems, and collect all relevant customer data
Analyze and present customer data so better decisions can be made
Enable alerting, automation and reporting to act upon changes in customer data

Zoe share insights about your customer and its users:
- User insights: how the user used your application (usage behavior), and which platform he used (device, OS, browser)

- Company insights: company health, subscription information, which team owns it, key information, key metrics, usage insights and latest notes.

Zoe for ServiceNow Use Cases

With data from Totango in ServiceNow CSM, I can now understand:

Engagement level of the customer
How important is the resolution of this ticket to ensure renewal
How is this customer using our product
What were the last interactions with the customer
Who should I include in this ticket
and more...

Where can I find it?

In ServiceNow, open incident list, and select a specific incident.
Click the "Zoe insights" button near the caller field in the incident page (it should appear on any incident view using the caller field).