Who can use this feature?
- Zoe integration configurations require global admin or advanced permissions
- Zoe capabilities are offered under unlimited and/or individual user licenses
Zoe for ServiceNow allows you to view the following Totango insights in real-time:
- User: How the users engage with your application (usage behavior), and which platform they used (device, OS, browser)
- Account: Health, subscription information, teams key information, key metrics, usage insights and latest touchpoints
Viewing insights in ServiceNow requires ServiceNow integration with Totango.
View Zoe insights in ServiceNow
You must be a ServiceNow and Totango user.
- In ServiceNow, open the incident list, and select a specific incident.
- Click the Zoe insights button near the caller field.
- A new window appears with tabs for the following:
- User information
- Account overview
- Account key information
- Account usage
- Account trends
- Account touchpoints
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