Prerequisite
You should be familiar with the Totango Javascript Collector.
It also helps to understand Attributes and Account Hierarchy.
Javascript Tracker with Hierarchy Specific considerations for Account attributes
All of the data that will be sent to Totango will use the same syntax as in the general Javascript collector, with a few small exceptions. I have highlighted the exceptions in yellow below. Let’s examine this multi-product hierarchy diagram and identify the required data that should be sent for each level.
Parent Account
AccountID: required
Name: required *This requirement is only to establish name -- there is no need to send this in subsequent calls (unless the name changes).
All other attributes optional.
Parent-Sub Account (Child)
AccountID: required
Name: required *This requirement is only establish name, there is no need to send this in subsequent calls, unless the name changes.
ParentID: required (AccountID of the Parent Account) syntax: sdr_o.parent_id *This requirement is only to establish the parent, there is no need to send this in subsequent calls, unless the parent changes.
All other attributes optional.
Product Account
Account ID: See the Hierarchy glossary for choosing the Product AccountId.
Name: optional (dependent on Settings).
ParentID: required (AccountID of the Parent Account) *This requirement is only to establish the parent, there is no need to send this in subsequent calls, unless the parent changes.
ProductID: required *This requirement is only to establish the product, there is no need to send this in subsequent calls.
All other attributes optional.
Examples
Let’s use the hierarchy at right once again as an example and let’s assume that all account IDs are the same as the names mentioned in the diagram.
Example:
var totango_options = {
service_id: "SP-0000-01", // your unique Totango service id. Don't change this.
user: {
id: "[email protected]", // User ID
name: "James Dragmire", // Name of User
},
account: {
id: "782246", // Account ID
parent_id: "239487654", // parent_id
name: "Microsoft", // account_name
status: "Paying", // OPTIONAL: status of the account "Free", "Paying", ..
"Create Date": "2011-12-20T19:25:58.0Z" // OPTIONAL: date the account was created
},
product: {
id: "Office 360" // product_id
},
};