The Account Profile is the hub of customer data and lets your organization consume the most important customer information at a glance in a simple, modular way. Quickly understanding the customer state and taking action based on those insights.
It is customizable by account type and/or by team, allowing you to tailor the most important information to see for that account and that team.
- Customize a variety of cards to display the most important customer metrics.
- Quickly understand the ‘why’ behind customer health.
- See your top users, how they engage with your application, and how much they use it.
- See customer statistics such as company description, number of employees, location, and link to all the customer social sites.
- See Key Contacts and Account Assignment team members at a glance
- See and manage all customer Touchpoints and manage your Tasks
- Run SuccessPlays and save important Assets related to the account
- Click on Recently Changed to see the recent changes on Account Profile
Account Profile Key Components
- The Account Profile Banner displays the account name and level in the hierarchy, allowing the user to quickly access all related parent and sub-accounts.
- The Account Profile Header - A customizable set of key information related to customer status, creation and renewal dates, contract value, etc.
- Customizable set of Widgets section with cards detailing the Customer's Health , Totango Value Metrics, company information, User Leaderboards or any set of customized Collections
- A set of customizable Sidebar Widgets to make accessing information faster, including with work and action based cards such Growth Opportunities, Assets, Active Campaigns, account Timeline or Key Contact.
- At the bottom of every Account Profile is a complete and in depth look at the aggregate information seen in the widgets and cards. Here you can view all customer items related to User Activity Stream, Tasks and Timeline information, all current attribute values and historical trending, as well as Campaigns that have targeted the account.
Learn more about how to customize the Account Profile.
Recently Updated Tab
The Recently Updated tab on Account Profile shows the changes to every Account Profile that happened in the Last 1 / 7 / 14 days. The default is "Last 7 days". The badge text shows the number of attributes that have changed for the specified period.
The system shows the attributes and metrics that changed on an account in the chosen period. The current and previous value are shown together.
This data is refreshed daily.
The Plan tab (previously known as Work / Agenda tab) provides a complete view of all the activity that is happening on the account. You can document the mutual Success Plan on this page for your high touch Accounts. Review this article for more details around Outcome Success Plans.
The Timeline tab also has the hierarchy filters and you can view the rollup of the touchpoints using the same filters. If the Plan tab is filtered the filters are remembered over when the user clicks on the Plan tab.
The Campaigns widget shows the summary of campaign statistics for the accounts users.
Delivered - Number of campaigns delivered to this accounts users
Engaged - Number of campaigns where at least 1 users engaged the campaign by clicking the call to action or links in the campaign email
Viewed - Number of campaigns delivered to this account where at least 1 user viewed the campaign
Goal Achieved - Number of campaigns where at least one user achieved the goal specified in the campaign
"See all campaigns" directs the user to the timeline filtered by campaigns to see all the campaigns that were sent to to users of this account.
Clicking on View shows the campaign and the campaign statistics.