We recommend validating your Salesforce.com and Totango integration are working correctly by using the steps outlined below. The goal is to make sure that Totango Accounts (and users, if applicable) are properly synching with Salesforce records.
You should do this validation after Salesforce.com integration is complete and your dev team has integrated your web-application into Totango.
Validate Accounts binding
Login to Totango and create a new account list. If needed, specify the relevant filters (to get only the accounts, needs to be synced from Totango) to generate a list of all accounts on Totango.
Open the columns editor on the list and add the following columns:
- Account ID
- Salesforce Account
- Create Date
- Contract Value
- Renewal Date
- (and any other critical attributes you are synching from SFDC)
Validate that all Totango accounts have bound to a Salesforce.com counterpart by looking at the Salesforce Account field -- It should contain the SFDC-ID of the relevant account. Review the data attributes to ensure they have the correct value.
Validate Totango Data in SFDC
Login into Salesforce.com and pick an account. Locate the Totango panel within the Account Layout (see example screenshot below). Review the Totango Health, Engagement, Active Users and Usage Frequency and make sure they match the value in Totango (you can view the data in Totango by clicking on [Show more insights].