Getting Started Guide to End User Data

Overview of integration methods

Totango supports a number of integration methods to collect end-user usage data from your web-application into Totango.

Totango Javascript Collector
Simply add  the Totango Javascript code to your web-app to start collecting end-user engagement data. You can segment usage into application modules and track specific user activities in your app.

This is the most common and easiest way to collect data. Get started!

Server/Backend Integration  (HTTP API)
Collect events by making HTTP calls to our collection gateways.

This method can complement Javascript collection for specific events or as an alternative  if you can not use the Totango Javascript collection library.

If you are using NodeJS, you can also use the totango-tracker npm module.

Before you begin

Integration is easy and only takes a few minutes of engineering time. We recommend you review the items below before you get started with coding.

Modules and User-actions
When you use Totango you can collect data on specific user-actions and modules of your application. Make sure you have a clear definition of which action  and modules to track from your Totango administrator. 

Totango works best with up to 10 modules and 100 user-actions.

Account & User IDs
A key design consideration with Totango integration is identifying common unique-identifiers for account and users of your application. This is important so Totango can map data from multiple sources (such as your web-application and CRM system) into a single entity.

Review Design consideration - unique account- and user- identifiers for more information.  

API Terms & Concepts
Get familiar with the key Totango terms and concepts, such as accounts, users, user-actions and attributes, in this API reference

FAQ
For more q&a, design patterns and considerations. FAQ