View experience settings from the In-App Builder Settings. This is an area in Totango to see all experiences and their publish statuses across SuccessBLOCs, view metrics and properties per experience, and set global design preferences.

Open In-App Builder Settings

You can access experience metrics from several areas:

Experience settings

From within analytics, click into an experience to view its settings.

Within the experience settings, you can do the following:

• Define a publish schedule: Optionally choose the date and time to publish and/or unpublish the experience automatically.
• Edit: Open the In-App Builder to change step design and delivery.
• Change status: Publish a draft experience, unpublish an experience, set a schedule, or move to staging.

Announcement metrics

Announcement metrics are available for published announcement experiences.

Within the announcement metrics tab, set the date range for which you want to view. Depending on the type of experience, metrics are available for the following:

• Total views
• Primary button clicks
• Secondary button clicks
• Website element clicks
• Exit icon clicks
• Average time spent viewing

Below the chart, you can also view individual tour events in a tabular format or export to CSV. Each event captures the following:

• Event
• User ID
• Details
• Timestamp

Tour metrics

Tour metrics are available for published tour experiences.

Within the tour metrics tab, set the date range for which you want to view. Depending on the type of experience, metrics are available for the following:

• Total views

• Total completions

• Completion rate

• Average time to completion

• Tour step breakdown

Below the chart, you can also view individual tour events in a tabular format or export to CSV. Each event captures the following:

• Event
• User ID
• Details
• Timestamp

Checklist metrics

Checklist metrics are available for published checklist experiences.

Within the announcement metrics tab, set the date range for which you want to view. Depending on the type of experience, metrics are available for the following:

• Total views

• Total completions

• Completion rate

• Average time to completion

• Checklist items breakdown

Below the chart, you can also view individual event history in a tabular format or export to CSV. Each event captures the following:

• Event
• User ID
• Details
• Timestamp

Goal metrics

Goal metrics are available for any experience that defined a goal.

Within the goal metrics tab, set the date range for which you want to view. Goal metrics are available for the following:

• Completed goal
• Viewed announcement then completed goal
• Completed announcement then completed goal
• Average time from announcement to goal

Steps / Checklist

Within the steps tab (announcement or tour experiences) view a snapshot of each step design, including:

• Step title
• Type
• Number of pages

Within the checklist tab (checklist experiences) view a snapshot of the following:

• Checklist
• Completion message
• Open button

Delivery details

Within the delivery details tab, view the following:

• Launch event
• Launch frequency (one time, multiple times, every time)
• Launch priority (highest, high, medium, low, lowest)
• Launch via a link (e.g., include in a newsletter or feature announcement)
• Launch programmatically (e.g., call this function in your codebase)