We are wrapping up Q1 with many exciting new features and enhancements to the Totango Composable Customer Success platform. These updates automate key processes and increase customer engagement, saving your team time and increasing customer retention.
Automatically generate personalized video content with VBRs
Video Business Reviews (VBRs) provide a fully automated process to generate personalized, account-specific videos that can be incorporated into your Totango campaigns, offering higher levels of customer engagement and retention. Read more
Log your customer email interactions with the Outlook plug-in
Outlook integration makes it simple to log emails from your Outlook email client as Touchpoints in Totango, so CS teams can see all customer interactions in one place. Read more
More details on our latest product release here.
In case you missed it, check out the recent product highlights delivered in Q1
- Advanced segment queries
- Viewer seat
- Grow Your Reference Program SuccessBLOC
- Support new protocols (Bearer Token and API Key) for communicating with external apps
We are very excited to kickoff Q2, where we'll continue to deliver exciting new updates and enhancements.