Totango is excited to introduce Smart Tasks. Now SuccessPlays can generate specific tasks that give all the information the CSMs need to immediately follow-up with customers. Smart Tasks can give real-time context of an account by dynamically pulling in relevant data from accounts at all levels of the hierarchy. Data can be pulled from account-level attributes and a customer’s custom metrics.
With Smart Tasks, CSMs can execute more tasks in less time and have a better understanding of what action needs to be taken and why. CSMs will love the convenience, managers will love the boost in productivity.
To learn more, visit the Knowledge Base article.