Zoe can answer segment-based questions, reply with the segment summary, and even let you drill down to the customer information.
Zoe segments are based on the Totango segment engine. It enables you to quickly add and edit segments, which will be shared by Zoe.
Watch the short video below to see how to create segments for Zoe. You can also read this article for best practices and screenshots.
How to use Zoe Direct
How to Create an Impact Step and Expand Customer Success at your Company
Why and How to Automate Account and User Information Updates with Zoe
Zoe Shares Real-Time Custom Metrics and Hierarchy Roll-Ups
Creating Segments for Zoe
Add Touchpoint from Slack
Zoe Impact Step and more - 1.2 - May 15, 2017
Zoe Impact Step and more - 1.1 - May 2nd 2017
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