Using Totango's segment engine, you can build segments of customers that fit specific criteria or exhibit specific behavior, and enable your company to access those segments in Slack.
For example, employees from any department can type @Zoe show me customers at risk, or @Zoe show me Q1 renewals.
To build a segment for Zoe, read this article. And if you're having any issues creating a segment based on criteria you want, reach out to your CSM. We are all happy to help!
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