Using Totango's segment engine, you can build segments of customers that fit specific criteria or exhibit specific behavior, and enable your company to access those segments in Slack.
For example, employees from any department can type @Zoe show me customers at risk, or @Zoe show me Q1 renewals.
To build a segment for Zoe, read this article. And if you're having any issues creating a segment based on criteria you want, reach out to your CSM. We are all happy to help!
How Zoe Enables Sharing Customer Data Within My Company
How does Zoe work with segments?
Here are some interesting questions Zoe can help with
How to Work with Zoe
Video: Reach out to Zoe with hello, or help, to get started
How to Install ZOE in Slack
View Your Customer Information Right From ServiceNow
Zoe for ServiceNow Installation
Video: Ask Zoe About an Account
Video: Ask Zoe to Show You Segments
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