With 365 Day Analytics, you can now aggregate, view, and incorporate any metric change over the last year throughout Totango’s platform (segments, health settings, and more), helping you measure long-term adoption and reveal seasonal trends. Limited to Enterprise Edition customers, they can now view past user behavior or account-level data from within the new timeframes of 180 or 365 days and view it as a trend in order to accurately analyze, report, and configure health.
Example Use Cases:
- E-commerce companies have a large spike of business at the end of every year. Before Q4 starts, they view user behavior from last year with the 180/365-day aggregation capability, giving them the information they need to prepare for this EOY business spike.
- An HR survey software company should send each client a survey about salaries or satisfaction every 6 months. So if a client does not initiate a survey at least once a quarter, a churn risk flag should be raised! With 180/365-day aggregation, the company can add clients who did not initiate a survey within the last 180 days as a definition for poor health.
Where can I find 365 Day Analytics?
The aggregation capability is implemented across the Totango Customer Success Center, including account profile, segments, and health.
Account profile widgets:
Account profile usage tab: