Add Touchpoint from Slack

Zoe, the customer success tool designed to democratize and engage your entire company in customer success, has developed a new capability that will allow everyone to visibly engage and record customer success activities.

Now anyone in your company can add Touchpoints to Totango accounts directly from Slack, even if they are not a Totango user. Your company can not only access customer data, but they can take an active part in customer success.

Start with a simple <@zoe add a touchpoint> command, and follow these easy steps:

Known Limitations

Formatting (bold, italics etc) on touchpoints from Slack will be stripped out when adding the touchpoint to the account timeline on Totango Spark.