- Introducing Zoe Impact Step in Customer Success Center (CSC)-
Impact Steps allows diverse groups of employees to organically work together toward the customer cause, enabling a customer-centric company culture. Tag others in your company who might be able to contribute their expertise to the specific customer goal, or share widely on the Slack channel of your choice to see who will volunteer to participate.
Read more here.
- Impact notifications in account profile timeline and notification tab.
- New @zoe shortcuts - new shortcut interaction to quickly find accounts/ segments / impacts.
Simply use "@zoe &<account name>" or "@zoe %<segment name>" or "@zoe !<impact name>" and Zoe will find the best match to your name