Who can use this feature?
- Zoe integration configurations require global admin or advanced permissions
- Zoe capabilities are offered under unlimited and/or individual user licenses
Zoe is designed to help your teams share information from Totango with anyone in your company using a variety of channels. The available options have different license structures.
What you can do with Zoe
- Zoe for sharing outside of Totango Web: Allow Totango users to share data from Totango ad hoc or on an automated schedule via Slack message or email
- Zoe for Slack: Allow anyone in your company's Slack workspace to query Totango data from within Slack
- Zoe for Zendesk: Allow anyone in your company's Zendesk application to view Totango customer data for an account
- Zoe Web (direct): Allow limited access to Totango features for designated users
- Zoe for Salesforce: Allow anyone in your company's Salesforce application to view Totango customer data for an account
- Zoe for ServiceNow: Allow ServiceNow users to access Totango insights
What you need to know
- Any Spark user can share data outside of Totango using Zoe (no license required)
- An unlimited license is required for automating scheduled shares from Spark, using Zoe for Slack, Zoe for Zendesk, and others
- A named user license is required for Zoe Web, Zoe for Salesforce, and others
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