Ensure consistency with touchpoint templates

Create preset touchpoint templates and talk tracks for CSMs to select and use during their next customer conversation, arming them with key information to be shared. Read More 

Gain clear visibility for email campaigns usage

Easily view how many email campaigns were sent during the current billing cycle using a new indicator on the campaigns screen. Read More 

Accounts reassignment summary email

When many accounts with open tasks are being reassigned to a new manager, we will combine several notification emails into one: all accounts that were processed within 15 minutes intervals, would be sent in one email (instead of one email per task).

Bug Fixes

[Bug Fix] We fixed an issue occurred when creating CSAT type attributes. These attributes were marked as 'Editable in Totango' and they shouldn't be editable.  

[Bug Fix] When copying a SuccessBloc, an error message appears stating that the SuccessBloc was only partially copied to specific teams even though it is copied successfully to all teams. and the issue is now resolved. 

[Bug Fix] The Daily Digest email isn't sent to certain users. The issue is now fixed.

[Bug Fix] In certain cases, email notifications blocking toggle got turned on. Issue is now resolved. 
[Bug Fix] In some occasions campaign editor disregards the width configuration. Issue is now resolved.

[Bug Fix] When adding a certain field type to a segment it was loading incorrectly on the account segment page. The issue is now resolved.

[Bug Fix] Missing (Sum) indication for roll up metrics in the account key info. The issue is now resolved.

[Bug Fix] We resolved an issue where email to touchpoint sent from Outlook would not show apostrophe characters in the logged touchpoint. 

[Bug Fix]We resolved an issue where, in some cases, users could not unsubscribe from campaign. 

[Bug Fix] CSAT campaign landing page would not show dynamic data values. The issue is now resolved.

[Bug Fix] We resolved an issue where Canvas SuccessPlays weren’t  not clickable after adding a SuccessBloc.